New rules for customer loyalty – Daily News – Lisbon

In addition to the 24-month period, telecom companies will have offers loyalty six and 12 months and also offers no loyalty

the amount of loyalty in telecommunications remains at 24 months, but the operators are required to submit offers six and 12 months and no loyalty, according to the changes yesterday approved the law on electronic communications.

“the proposals of the PSD and PS kept the ceiling [for loyalty period] 24 months,” he told Lusa the social democrat Joel Sá.

However , telecom operators are now required to submit offers lasting six and 12 months and no loyalty, which does not happen in the current law, according to the amendments adopted in the committee of Economy, Innovation and Public Works.

the PSD deputy said that the amendments to the law on electronic communications had “into account the proposals of the regulator” of the sector, the National communications Authority (Anacom).

with regard to contracts made by telephone, is now mandatory that the recordings are kept “during the contract period”, which so far has not happened.

currently, operators have to keep the recordings for a year .

the operators will also be required to provide the consumer with the recordings to your request.

in addition, contracts begin to quantify the costs incurred by the operator in the provision of service, so that consumers know how much you have to pay if you want to anticipate the end of the contract.

“you must be all set,” said Joel Sá, noting that with this change operators can not charge above values that are defined in the contract.

for example, if the telecom operators do offer a service or product to the customer, the value of it must be quantified.

in the case contracts made by telephone, the recording register maintained for the duration of the contract, but the PSD would like the law had gone further, requiring the submission of a written contract to the customer’s home.

“we regret that it was not possible,” he said.

with regard to refidelização, this must be quantified by the operator.

according to the changes, the information provided by telecom operators have to be “more noticeable and more clear.”

According to Joel Sá, with the changes, consumers are “more protected”.

About the maintenance of loyalty in 24 months, the deputy of the PSD said it was taken into account what happened in some European markets:. “When the retention period fell, prices rose”

“it was this logic that kept” the duration of loyalty two years, he said.