The survey – conducted late last year, and whose findings are published in the edition of September / October and the moneys magazine Rights Association – also reveals that the “pressure to hire unclear product” and “incorrect instruction execution” on the list of biggest flaws.
“This survey is done regularly and shows that problems remain,” he told Lusa economist Money and Rights, Nuno Rico.
A third of the respondents claimed to have lived Deco bad experiences with your checking account in the last 12 months and the main reason has to do with costs improperly charged.
In the survey, banks that proved to be the most pleasing of respondents are operating online, and require no maintenance expenses.
Thirteen percent of study participants reported problems with credit cards, and the errors in applying the commissions the main reason for dissatisfaction.
“The Bank of Portugal, acting as supervisor also conducts annual studies and is aware of the situation. But the reports that becomes public, only appoints banks demanded more by consumers in some banking products, not pointing the finger at offenders,” criticizes the association for the defense of consumer rights.
The Deco wants consumers to have information about the violations detected by the Bank of Portugal, as well as the respective authors and sanctions.
“That would have a deterrent effect of bad banking practices and help customers make choices with greater clarity,” defended Nuno Rico.
DECO has notified the Bank of Portugal and the Ministry of Finance of the survey findings and the need to increase transparency to prevent institutions transgress.
“Should not be possible to include all the information in the report, tables, published or not, should be available to the public. If current law does not permit such disclosure, should be promoted legal changes to make this possible,” concludes economist.
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