With the strike of pilots to start on Friday, know that flights are going to take that time, how will compensate TAP passengers and what they should do if they are to count fly these days.
1. Who makes the strike?
The strike called by the Civil Aviation Pilots’ Union (SPAC) covers the pilots of TAP and Portugália and will take place between 1 and 10 May. Other unions representing workers TAP already made public criticize the strike, being concerned about the current situation of the company.
2. That flights will take place?
The tribunal of the Economic and Social Council established minimum services, which include the operation of flights to the Azores, Madeira, Brazil, Angola and Mozambique, as well as France, Luxembourg, UK, Switzerland, Germany, Belgium and Italy. Here are the flights that, in particular, will be carried out.
3. What should passengers do?
In addition to the flights to be made under the minimum services, the company will review the situation of other flights in order to determine which may also be made with available means. Passengers flying on dates covered by the strike must accompany the information that TAP is making available in their media.
4. Passengers will be refunded?
The company is to accept change flights out of the period of the strike. Is also available vouchers worth equal to that paid, which will be valid for one year. The possibility of refunds will be placed before the cancellation of their flight covering passengers fares which allow reimbursement.
5. TAP will suggest alternatives?
Faced with concrete situations the services of TAP will collaborate with passengers when choosing alternatives. Out of the question, as already said Fernando Pinto, it is the chartering of aircraft. The president of TAP, being a matter where there is no consensus can be done or not, TAP would rather not get into legal wars.
6. Are predictable flight delays?
A strike interrupts the normal situation of the company because it ceases to have control in their means to normally perform the operation. For this reason, even for flights that can be taken during the days when the strike is scheduled, it is considering the possibility of any delays.
7. Which contacts are available?
If in doubt about the flights that will be realized or not during the period of the strike taking place between 1 and 10 May, the TAP customers can use the following contacts: “contact center” via phone 707 205 700 or (+351) 21 843 11 00; by skype – tap.contact.center – Facebook, Twitter as well as email contactcenter@tap.pt
8.. More can be done flights?
The number of flights that will take place depends on the membership of the strike. Minimum services decreed represent 10% of flights that TAP had scheduled for these days, but the president of the company, which last week met with about 450 pilots, believe that some have been sensitized and decide fly. So even if the carrier has warned passengers with flights scheduled for the strike period may wonder if they have travel only an hour in advance, when the company know if the pilots present at the service.
9. The strike can still be canceled?
A strike may be called off, but the speech that the pilots union and the TAP adopted in recent days shows no signs accordingly. If the president of TAP considered Monday “finalized the negotiation process with the pilots,” the government still says he believes that “common sense will prevail.” SPAC has already said no turning back.
10. And if the strike is canceled?
The desconvocação strike would allow the operation of the TAP for the days in question followed from normally. However, with the company notice was immediately confronted with the cancellation of reservations. According to Fernando Pinto, the strike will cost a million euros a day for cancellation of reservations.
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