Monday, April 20, 2015

Consumer complaints energy regulator result in … – RTP


 

 

 In a statement, the Energy Services Regulatory Authority (ERSE) said that, since the entry into force of the sanctions regime in the energy sector in January 2013, examined 69 cases of illicit contraordenacionais potential, opened 26 administrative offense proceedings, filed 12 notes illegality and delivered four convictions and archiving.
 

 Among the convictions, there is the penalty of 15,000 euros applied to Galp Power, group company Galp marketer of natural gas in the free market, by undue interruption in the supply of natural gas to a customer.
 

 The same company was also fined 5,000 euros by not discriminate against general economic interest costs (CIEG) on the invoice.
 

 The third penalty in the amount of 2,500 euros was applied to EDP Commercial for not providing the complaints book to a consumer.
 

 ERSE also condemned the Goldenergy by unlawful competitive practices, which deserved a warning to the company that operates in the liberalized electricity market and natural gas.
 

 All convictions left the complaint of individual consumers.
 

 The regulator of the energy market participated offenses within the jurisdiction of other bodies, including the Public Ministry, the General Directorate for Consumer Protection, the Institute of Insurance and Portugal to the General Directorate for Energy and Geology.
 

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