The mandatory loyalty in telecommunications ends on Tuesday, with operators required to have contracts without any kind of loyalty and loyalty periods of 12 months and six months. The change in the service package does not imply automatic refidelização.
Paulo Fonseca, studies department coordinator and support to the Deco consumer, told Lusa said the purpose of the amendment to the Law of Electronic Communications ” is to oblige all operators to provide various types of loyalty to all its commercial offer. “
the Electronic Communications Law requires the change in the service package that happens to not involve a client automatic refidelização with the operator and requires companies to make known to the options consumers. they spend also unjustified barriers to be banned in moving to another operator. “If we hold a contract in which there is no advantage to me is assigned or subsidization of equipment that me was made available or promotion which effectively benefit, there can be no loyalty. “
in addition, the charges for the subscriber arising from termination of the contract can not exceed the costs that the supplier had with the installation operation. “The operator must identify the costs that had – with equipment, installation teams – value that can not be greater than the remaining tuition fees,” says Mr Hélder Amaral, who chaired the parliamentary committee which discussed the amendments to the law.
Anacom – National Communications Authority also happens to be able to interfere, ask justifications and eventually sanction an operator if necessary
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